FAQ

QUESTIONS ARE PART OF THE PROCESS.

You do not have to understand therapy, choose the perfect service, or know exactly what your teen needs before reaching out. Here are answers to the questions parents ask us most often.

01.

GETTING STARTED

How do we get started?

Start by reaching out. Tell us what has been going on, ask questions, and let us know what you are hoping will change. We will help you think through the right type of support and therapist fit.

Do we need to know which service we want?

No. You do not need to decide between teen therapy, family therapy, or parent coaching before contacting us. That is something we can help you sort through.

What if my teen refuses therapy?

That is common. We can talk through how resistant they are, what has been tried, and whether teen therapy, parent coaching, or another starting point makes the most sense.

02.

PARENTS & CONFIDENTIALITY

Will you tell me what my teen says in therapy?

Teens need meaningful privacy for therapy to work, but parents also matter. We explain confidentiality and its limits clearly, including situations where safety requires information to be shared. We also talk with families about useful ways to keep parents involved without turning sessions into a report-back system.

Still not sure where to start?

You can ask a question before you decide what you want to do.

03.

THERAPIST MATCHING

Can I request a specific therapist?

Yes. If you have someone in mind, tell us. If you do not, we can help with the match based on your teen's personality, concerns, preferences, schedule, and the therapist's style and experience.

What if the therapist is not a good fit?

Tell us. Fit matters, and sometimes the first match is not the right one. We can help you think through whether the relationship needs a little time or whether switching therapists makes more sense.

04.

ONLINE / IN-PERSON

Do you offer online therapy?

Yes. We offer online therapy throughout California when telehealth is appropriate, including teen therapy, family therapy, and parent coaching.

Do you offer in-person therapy?

Yes. In-person services are available at our Folsom office based on therapist availability.

Can we switch between in-person and online?

Often, yes, depending on therapist availability and what is clinically appropriate. Ask us about the options when you reach out.

05.

COST & SCHEDULING

How much does therapy cost?

Rates vary by clinician and service. We will explain the current rate clearly before you schedule so there are no surprises. We provide superbills for out-of-network insurance reimbursement upon request.

Do you take insurance?

We are an out-of-network provider. Many insurance plans provide partial reimbursement for out-of-network therapy services. We provide detailed monthly superbills for you to submit to your insurance company.

How long is a therapy session?

Standard individual teen therapy and parent coaching sessions are typically 50 minutes. Family sessions are typically 50 to 75 minutes depending on the goals.

How often do sessions happen?

Most clients begin with weekly sessions to build momentum and rapport. As symptoms improve and goals are reached, sessions can taper to bi-weekly or as needed.

06.

OFFICE & LOCATION

Where is the office?

Elite Teen Counseling is located at 13405 Folsom Blvd., Bldg. 200, Folsom, CA 95630, conveniently accessible for families throughout Folsom, El Dorado Hills, Granite Bay, Roseville, and Sacramento.

YOUR QUESTION DOES NOT HAVE TO BE BIG ENOUGH TO “DESERVE” A CALL.

If something about your teen or family has you stuck, ask. We can help you think through the next step.